Refund policy

💸 Refund & Return Policy

At OliviaRose Hair, your satisfaction is our top priority. Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges on used or opened hair. However, we’re happy to assist with any issues regarding your order.

🔁 Returns Eligibility

We accept returns within 7 days of delivery only if:

• The hair is unopened, unused, and in its original packaging
• You received the wrong item (length, texture, or product)
• The product is defective upon arrival

To request a return, please email us at info@oliviarosehairshop.com with:

• Your order number
• Photos of the product in original condition
• Reason for the return

All return requests must be approved before the item is sent back. Returns sent without approval will not be accepted.

💳 Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to the original payment method within 5–7 business days.

Shipping fees are non-refundable.

A restocking fee of up to 10% may apply.

🚫 No Returns/Refunds For:

• Worn or altered wigs/extensions
• Hair that has been washed, dyed, or cut
• Sale items or promotional bundles
• Custom or pre-order wigs

Need Help? Please contact us at info@oliviarosehairshop.com or DM us @ShopOliviaRoseHair. We’re here to help!